Frequently Asked Questions

Warranty

How long does the warranty last?

The warranty lasts for 12 months from the day you receive your Gentle Muscle products, and allows for a one-to-one exchange for any manufacturing defects. To register for the warranty, you can visit here.

What does the warranty cover?

The warranty will be voided if the product is damaged:
  • Through accident, abuse, mishandling, transport, breakages, or tampering/repair by unauthorised parties;
  • From usage not according to Gentle Muscle manual instructions;
  • To an extent exceeding the cost of the product;
  • Due to deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the customer’s premises.
        The warranty is also not applicable if:
        • The customer fails to provide the dated proof of purchase, and/or
        • The product was purchased from an unauthorised retailer.

          What is your refund policy?

          There are no refunds for any Gentle Muscle products. 

          Shipping

          How long does the delivery of my GentleNano take?

          Customers in Singapore will receive their GentleNano in 5–7 business days.

          Which countries do you ship to?

          We do not have the capacity to ship to other countries, but we will notify you as soon as we can. In the meantime, subscribe to get the latest news from us.

          How do I track my order?

          You will be required to enter your email address upon purchase. After that, you will receive a confirmation email with the tracking information.

          About GentleNano

          How do I use the GentleNano?

          Our percussive devices are designed to work and provide relief for your muscles. If the GentleNano causes any pain or discomfort, stop using it immediately and consult a health professional.

          How long does it take to charge the GentleNano?

          2 Hours to charge to full from 0%.

          How do I operate the GentleNano?

          1. Press the power button located on the handle of the GentleNano and hold for 3 seconds. You should feel a light click and observe 3 LEDs lit up. 
          2. Press the power button again (do not hold) to toggle the speed mode of the GentleNano. The mode is denoted by another set of LEDs; 1 LED = Low, 2 LEDs = Medium and 3 LEDs = High.
          3. To power off, press and hold the power button for 3 seconds.

          What happens when my GentleNano is dirtied?

          We recommend that you use a wet cloth to wipe the GentleNano. We discourage the use of wet wipes/ moist tissues as the lint will cause  GentleNano to malfunction.
           

          Do’s and Don’ts

          Do not submerge the GentleNano into water, liquid or any other heat sources.
          Do not attempt to disassemble the GentleNano.
          Do not drop the GentleNano.
          Do not use percussion therapy the GentleNano on your bones, head or any hard parts of your body.
          Do not leave the GentleNano operating or charging unattended.
          Do not use the GentleNano when charging.
          Keep your fingers, hair or any protruding parts of your body away from the shaft of the GentleNano.
          Take breaks in between the usage of the GentleNano to avoid bruising of your muscles and body parts.
          Please use the charger provided to charge the GentleNano.
          Please use the GentleNano on a dry clean surface of the body over clothing.
          Please use the head attachments provided in GentleNano packaging.

          My GentleNano has stalled. What do I do?

          Refer to the steps on "How do I operate my GentleNano". If the issue persists, check in with us at support@gentlemuscle.com.

          Why can’t I insert my head attachments onto my GentleNano?

          Consider replacing the rubber rings with the spare ones we have provided in the GentleNano packaging.